FREQUENTLY ASKED QUESTIONS
Troubleshooting - Supported browsers
The following internet browsers can be used with the Flex system
- Internet Explorer
- Mozilla FIrefox
How do I create MXF files in your format?
Our file format is widely used within broadcast facilities around the world, and the list of software that can create it, grows rapidly.
As long as the files meet our technical requirements, we do not have any preference in what application is used to create the files, and we encourage our customers to use the tools that best suit their needs.
Below are a few examples, but please note that the list is not complete:
- Adobe Media Encoder
- Adobe After Effects
- Avid media Composer
- Telestream Episode
From time to time we hear about, or discover bugs or anormallies in some of the softwares used to create MXF files in our format.
Episode 184.108.40.206.3412 (Mac only)
In this specific version of Episode, the check box “K2 Server Compliant op1a”. need to be checked under the encodert settings (as per below screen shot).
If the box is not checked, the files produced by Episode can be rejected by the Flex software client with the error ”Duration Mismatch”. The above is only relevant for the specified version of Episode.
Adobe Media Encoder:
Preset with the right TV2_MediaEncoder_Preset.epr settings to comply with the TV 2 specifications. Right click on the link here: Preset and select Save As. A .zip file is downloaded to your computer. Extract the .zip file and get an .epr file for Media Encoder. The .epr file can be loaded as a Preset in the Media Encoder.